F.A.Q.
Will you get me back on time for my ship's departure?
Yes! All tours are analyzed to make sure that your excursion return you to your ship on time.
Yes! All tours are analyzed to make sure that your excursion return you to your ship on time.
What happens if it rains?
We're in a rain forest and experience frequent, light rain that typically does not interfere with the safety or passenger enjoyment of the tours. We do, however, follow very strict weather guidelines and never fly in conditions that are unsafe or in any way compromise the integrity of the tour.
Incidentally, Juneau weather can vary from area to area and weather conditions by your ship may not be the same as on the glacier or even at the heliport. Frequently, it rainy downtown and sunny on the icefield.
Incidentally, Juneau weather can vary from area to area and weather conditions by your ship may not be the same as on the glacier or even at the heliport. Frequently, it rainy downtown and sunny on the icefield.
What if my tour cancels?
First of all, you are automatically entitled to a 100% refund, that we will be prepared to issue on the spot.
We also know that shore excursions are an important part of your holiday, so we actively monitor weather conditions and tour status and are able to:
We also know that shore excursions are an important part of your holiday, so we actively monitor weather conditions and tour status and are able to:
- Provide recommendations for an alternate tour in Juneau and/or help you re-schedule your day
- Reschedule the tour for later in the day, if the weather appears to be clearing and your port time permits.
- Get you a reservation in the next port before those tours sell out
When the weather is bad, we shine.
Shore Ex reps from the ship are required to wait until tour time to announce any cancellations. Only at tour time can cruise ship passengers be released from the booking, even if the decision to cancel has already been made.
The policy at Juneau Adventure Tours is to fill you in as soon as the call is made. That may be only moments before pickup, but typically it is 20-30 minutes to several hours in advance. That usually gives you more options regarding rebooking and
Shore Ex reps from the ship are required to wait until tour time to announce any cancellations. Only at tour time can cruise ship passengers be released from the booking, even if the decision to cancel has already been made.
The policy at Juneau Adventure Tours is to fill you in as soon as the call is made. That may be only moments before pickup, but typically it is 20-30 minutes to several hours in advance. That usually gives you more options regarding rebooking and
How do you establish your pricing?
We charge the same as you'd pay by booking directly with the operator. The advantage to having a dedicated broker is that we can change your tour to a different tour operator. If you book directly with the operator, they generally offer only re-booking at a later time or refund.
What is your cancellation policy?
We offer 100% refund for cancellations made up to 8 days prior to your tour date. Cancellations made during the final week receive an 80% refund. Cancellations on the day of tour are non-refundable. We highly recommend trip insurance
