- When we receive your on-line order or reservation request, we double-check your ship's port time and contact you with exact times and/or options.
- Typically, we book tours no earlier than one hour after your ship arrives
- We will only schedule tours that return at least one our prior to your ship's departure time.
- We guarantee to get you back to meet your ship or we will fly you to your next port of call.
- We offer 100% refund for cancellations made up to 14 days prior to your tour date.
- 50% refund for cancellations between 13 and 8 days prior to tour date
- Cancellations within final week prior to tour are non-refundable.
- Full refunds are provided if your ship arrives late and we are not able to reschedule you; or if the tour is cancelled by the operator.